Your information
Privacy
Casa Ritmo is responsible for the personal information collected through this website. This notice explains what we collect, why we use it and the choices available to you.
Contacting us
The contact for privacy questions is Casa Ritmo, 64–66 Newington Causeway, London SE1 6DF. Email info@casaritmo.com.
What we collect
When you send a venue enquiry or ticket-support request, we collect the details you enter, such as your name, email address, optional phone number, event plans, preferred dates and your message. We also receive basic technical and security information needed to deliver and protect the website, such as request time and network information. If ticket sales are introduced, the checkout will explain any additional order and payment information collected before you buy.
Why we use it
- To respond to enquiries and take steps you ask us to take before entering into a booking agreement.
- To provide customer support and fulfil any agreement with you.
- To operate, secure and improve the website and our enquiry service, where this is in our legitimate business interests and does not override your rights.
- To send marketing only where you have made a separate, optional choice to receive it. You may withdraw that consent at any time.
- To meet legal, accounting or regulatory obligations where they apply.
You are not legally required to submit an enquiry, but we cannot respond properly without the fields marked as required. We do not use this website to make solely automated decisions that have legal or similarly significant effects.
Who handles the information
We use service providers that help us operate the website and communications, including OpenAI for website hosting, Cloudflare for domain, security and form delivery services, and Google for email and customer communications. We may also share information with professional advisers or authorities where legally required. We do not sell personal information.
Some suppliers may process information outside the UK. Where required, we rely on the provider’s applicable transfer safeguards and contractual protections. You can ask us for more information about those safeguards.
How long we keep it
We keep enquiries and support records only for as long as needed to respond, manage the relationship, understand previous communications and meet legal or accounting requirements. The period depends on whether an enquiry becomes a booking, whether an issue remains open and whether a longer period is required by law. We then delete or anonymise information that is no longer needed.
Your rights
Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, portability, or object to how it is used. You may withdraw marketing consent at any time by emailing us. The right to object to processing based on legitimate interests is brought to your attention expressly here.
Contact info@casaritmo.com to exercise a right. You may also complain to the Information Commissioner’s Office.
Cookies
The launch website does not use optional advertising or analytics cookies. Essential hosting or security technology may be used to provide and protect the service. We will request consent before introducing non-essential cookies.
Last updated 18 July 2026.